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SHIPPING INFORMATION

What to Expect After You Order

Thank you for shopping with Square Body Nation. Please review the information below about processing times, shipping, tracking, and delivery before completing your purchase.

BEFORE YOUR ORDER SHIPS

Order Processing Times

Processing time depends on the products included in your order. Some products are kept in stock and may be prepared quickly, while others are made to order and require additional production time.

Processing time is separate from the shipping carrier’s estimated delivery time. Delivery estimates begin after your order has been completed, packaged, and accepted by the carrier.

Orders containing multiple products may be held until every item is ready to ship.

CUSTOM & MADE TO ORDER

Made-to-Order Hats and Products

Many Square Body Nation hats are made to order. If your selected hat style or color is not currently in stock, we may need to order it before adding embroidery or patches.

Please allow up to 10 days for a completed made-to-order hat to ship.

Larger custom orders or products requiring special materials may take longer. Any available production estimate will be discussed when the custom order is placed.

Shipping Rates

Shipping charges are calculated during checkout based on:

  • Products in your order
  • Package size and weight
  • Delivery location
  • Available shipping method

Please review the shipping total before completing your purchase. Shipping charges cannot be changed after an order has shipped.

Tracking Information

Once your order is prepared for shipment, tracking information will be sent to the email address used during checkout.

Please allow time for the carrier to scan the package and update its tracking system. Tracking may not show movement immediately after the shipping label is created.

If you do not receive a shipping confirmation, please check your spam or junk folder.

DELIVERY ESTIMATES

When Will My Order Arrive?

Delivery estimates are provided by the shipping carrier and are not guaranteed by Square Body Nation.

Delivery may be delayed because of:

  • Weather conditions
  • Holidays
  • High shipping volume
  • Carrier service interruptions
  • Incorrect or incomplete addresses
  • Events outside the control of Square Body Nation

Once the carrier accepts the package, movement and tracking updates are controlled by that carrier.

CHECK YOUR DETAILS

Make Sure Your Address Is Correct

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Square Body Nation is not responsible for packages delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided.

Additional shipping charges may apply if an order needs to be shipped again.

RETURNED PACKAGES

If Your Package Comes Back to Us

If a package is returned to Square Body Nation because of an incorrect address, refused delivery, or another issue not caused by us, the customer is responsible for the cost of reshipping the order.

Once the package is received back, we will contact you.

The order will not be reshipped until:

  • The delivery address has been confirmed
  • The additional shipping charge has been paid

TRACKING ISSUES

Delayed Doesn't Always Mean Lost

If tracking shows your package is delayed, please allow the carrier additional time to complete delivery.

If tracking has not updated for several business days, contact us with your name and order number so we can review the tracking information and help determine the next step.

A delayed tracking update does not always mean the package is lost.

ARRIVED DAMAGED?

What to Do If Your Package Is Damaged

Please take clear photographs of:

  • The outside of the shipping package
  • The shipping label
  • Any visible package damage
  • The damaged product
  • The productu2019s original packaging

Contact Square Body Nation as soon as possible and keep all packaging materials until the issue has been reviewed.

Do not discard the shipping box, envelope, product packaging, or damaged item.

EXCHANGE SHIPPING

Shipping Costs for Exchanges

If you ordered the wrong product, size, color, or design, you are responsible for:

  • Shipping the original product back to Square Body Nation
  • Shipping the replacement product to you

A replacement will not be shipped until the original product has been returned, received, and inspected.

If Square Body Nation made a mistake with your order, we will provide a prepaid return label and send the replacement after the incorrect product has been received back.

For full eligibility and refund details, please review our Returns, Refunds & Exchanges policy.

NEED SHIPPING HELP?

Have a Question About Your Order?

Contact Square Body Nation and include your name and order number so we can locate your purchase and assist you more quickly.

Contact Square Body Nation

By placing an order with Square Body Nation, you agree to the terms of this Shipping Information Policy.